PitSwap is built for sellers. This Seller Protection Policy outlines the protections PitSwap provides to sellers against fraudulent buyers, unfair disputes, and platform abuse. Sellers who follow the platform rules and act in good faith are protected.
1. What Pitswap Seller Protection Covers
1.1 Protection Against False "Not as Described" Claims
If a buyer opens a dispute claiming an item was not as described, PitSwap will review the original listing photos and description against the evidence submitted by the buyer. Sellers are protected if:
- The listing photos accurately and completely depicted the item's condition, including any visible defects or wear
- The listing description was truthful and complete
- The buyer cannot provide clear evidence that the item differs materially from the listing
PitSwap requires buyers to provide photographic evidence for all disputes. Claims without adequate supporting evidence will be decided in the seller's favour.
1.2 Protection Against Fitment Disputes
Sellers are fully protected against fitment-related disputes unless the seller explicitly guaranteed fitment for a specific vehicle in the listing. If a seller did not make a fitment guarantee, any claim by the buyer that the part does not fit their vehicle will be automatically rejected and funds will be released to the seller.
Sellers should avoid making specific fitment guarantees unless they are certain the part will fit. PitSwap recommends directing buyers to verify compatibility independently.
1.3 Automatic Fund Release
Sellers are protected by PitSwap's escrow system. Funds are released automatically to the seller in the following circumstances:
- The buyer confirms receipt of the item — funds released within 1 business day
- 5 days pass after confirmed delivery with no buyer action — funds released automatically
- A dispute is opened and resolved in the seller's favour — funds released within 1 business day of resolution
Sellers will never have funds held indefinitely. If no dispute is raised within the applicable window, payment is guaranteed.
1.4 Protection Against Return of Wrong Items
If a dispute is resolved in the buyer's favour and a return is required, PitSwap requires the buyer to return the exact item that was received. Before processing any refund, PitSwap may require the seller to confirm the returned item matches what was originally shipped. If a buyer returns a different or damaged item, PitSwap will investigate and may deny the refund and compensate the seller.
1.5 Protection Against Fraudulent Buyers
PitSwap actively monitors for buyer fraud and takes the following steps to protect sellers:
- Buyers with a history of repeated disputes, chargebacks, or suspicious activity are flagged and may be suspended
- Buyers who file disputes without adequate evidence will have their claims rejected
- Buyers found to have submitted false or manipulated evidence will be permanently banned and may be reported to law enforcement
- Chargeback fraud — where a buyer files a chargeback with their bank after receiving an item — will be contested by PitSwap on the seller's behalf where possible, using transaction records, tracking information, and dispute history
2. Seller Responsibilities to Maintain Protection
Seller Protection applies only when the seller has fulfilled the following obligations. Sellers who do not meet these standards may have their protection reduced or voided:
2.1 Accurate Listings
- All listing photos must accurately represent the item's current condition
- Photos must be of the actual item being sold — stock photos or photos of similar items are not permitted
- All known defects, wear, damage, or missing components must be disclosed in the listing description
- Condition must be accurately selected (New, Like New, Good, Fair, For Parts)
2.2 Secure and Appropriate Shipping
- Items must be packaged securely to prevent damage in transit
- Sellers must ship within the timeframe stated in the listing or within 3 business days of sale if no timeframe is stated
- Sellers must provide valid tracking information through the PitSwap platform within 24 hours of shipping
- Sellers are responsible for obtaining adequate shipping insurance for fragile or high-value items
2.3 Honest Communication
- Sellers must respond to buyer messages within a reasonable timeframe
- Sellers must not make fitment guarantees they cannot verify
- Sellers must not misrepresent part compatibility, origin, or history
3. What Seller Protection Does NOT Cover
The following situations are not covered by Seller Protection:
- Disputes where the seller's listing photos or description were inaccurate or incomplete
- Items lost or damaged during shipping where the seller did not obtain tracking or insurance
- Disputes where the seller made an explicit fitment guarantee that was not met
- Sellers who fail to ship within the agreed timeframe
- Repeat sellers with a pattern of inaccurate listings, high dispute rates, or poor feedback
4. Dispute Process from a Seller's Perspective
If a buyer contacts PitSwap with a dispute regarding your transaction, here is what happens:
- PitSwap will notify you by email that a dispute has been raised against your transaction.
- You will be asked to respond through the Contact Us form or by replying to our email, providing any relevant evidence — including your original listing photos, shipping records, tracking confirmation, and any communication with the buyer.
- Our team will review the situation from both sides and make a fair decision based on the evidence provided.
- If the dispute is resolved in your favour, funds will be released to you promptly. If resolved in the buyer's favour, a return may be required before any refund is processed.
Sellers who do not respond to a dispute inquiry from PitSwap within a reasonable timeframe may have the dispute decided in the buyer's favour by default. Always respond promptly when contacted.
5. Seller Ratings and Dispute History
PitSwap tracks seller dispute rates, response times, and listing accuracy. Sellers with low dispute rates and high accuracy are eligible for Verified Seller status, which increases listing visibility and buyer trust. Sellers with repeated disputes, inaccurate listings, or policy violations may have their selling privileges restricted or revoked.
6. Reporting Fraudulent Buyers
If you believe a buyer has acted fraudulently — including filing a false dispute, returning a wrong item, or committing chargeback fraud — report it immediately to info@usepitswap.com with your transaction ID and a description of the situation. PitSwap will investigate and take appropriate action, which may include suspending the buyer, reversing a refund, or referring the matter to law enforcement.
7. Contact
For questions about Seller Protection or assistance with a dispute, contact us at info@usepitswap.com.